Legal Notice


The site is produced by TETARD-HAUDIQUEZ-GRISONI, S.A.S. with capital of €310,996 registered under number 615 680 113 RCS AMIENS with head offices at 35 rue Tournière, 80 530 Béthencourt-sur-Mer

Tel.: +33 (0)3 22 60 20 80


E-mail: [email protected]

Publication Director:

David Bonnelle in his capacity as Managing Director of THG.

Hosting company:

The site is hosted by (subsidiary of the Iliad group) with head offices in Paris (contact: Online SAS, BP 438, 75366 Paris cedex 08)

Use of third party services: Amazon S3, Amazon Cloudfront, Imglx, Google Analytics


THG undertakes to do its best to ensure that users have access to the site at all times. We take the utmost care to ensure the quality and reliability of the information contained on our site.
THG cannot guarantee the accuracy, completeness and topicality of the information published on its site, nor the permanence of its proper functioning or its total IT security. The information contained in the site is provided as an indication without any guarantee, explicit or implicit, of validity, exhaustiveness or topicality for the sole general information of the users. The information shall not replace or be a substitute for professional advice or consultations.

The company shall be held responsible in the event of non-availability of the site, for whatever reason. Nor shall the company be held responsible for errors, the absence of information availability and/or the presence of viruses on its site.

THG shall not be liable for any temporary or permanent damage to the visitor's IT system or for any loss or damage (including, but not limited to, loss of data or profits) suffered as a result of:
  • Access or navigation on the site;
  • The use of information contained in the site;
  • copying, viewing or any other use of the site that may give rise to litigation or recovery proceedings;

  • THG shall also not be liable for indirect damage resulting from fraudulent intrusion by a third party resulting in a modification of the information published on the site or for financial or commercial damage, loss of programs or data from the user's IT or other system, even if THG was made aware of the possibility of such damage occurring...
    The user acknowledges having read this legal notice and undertakes to respect it. The user also acknowledges that they shall use this information under their sole and exclusive responsibility.

    Personal data

    We take care to protect the personal data that you transmit to us. We invite you to consult the “Personal data” charter which details THG policy as regards the protection of personal data.


    The site may contain links to other websites or other internet sources. Insofar as THG cannot control these external sites and sources, THG cannot be held responsible for the availability of these external sites and sources, and cannot bear any responsibility for the content, advertising, products, services or any other material available on or from these external sites or sources.
    In addition, THG shall not be liable for any damages or losses, whether proven or alleged, arising out of or in connection with the use of or reliance on the content, goods or services available on these external sites or sources.

    The reproduction of a page of the site in a context not relating to THG or the insertion of a page belonging to THG in the page of a site not belonging to THG is prohibited. THG reserves the right to delete links proposed by its site to a third site if this site should become contrary to the interests of THG.
    Users of the site may not establish links to this site without the prior written authorisation from THG.


    Our website is intended to provide you with general information about our products. However, the information provided shall not confer any rights associated with the availability of these products.
    Please note that some information contained on our website may refer to products, programmes or services not available in certain countries. Please contact your local THG distributor to know which products and services are available in your country.

    This website is subject exclusively to French legislation. The competent court is in Amiens.


    Because most THG products are made to order, most orders are non-cancellable and most THG products are non-returnable.THG Authorized resellers have established their own return and refund policies. When you purchase THG products from our authorized resellers, you must carefully follow their sales and return policies. THG does not accept responsibility or liability for installation, sealing or refinishing.


    THG warrants to the purchaser or homeowner all plumbing and accessory products sold by THG, to be free from manufacturing defects in materials and workmanship. THG limits this warranty for a period of five years from the date of delivery. THG warrants its products against mechanical failure for a period of five years. Finishes are warranted for a period of one year, with the exception of polished chrome and PVD, which are warranted for five years.
    Any defects in finish will usually appear within the first weeks of use. Gloss reduction, scratching, staining and alkaline etching of the finish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects or otherwise covered by warranty. Proof of purchase (original sales receipt) from the original purchaser must accompany all warranty claims.


    If within the applicable warranty period the covered products shall be proved to the satisfaction of THG to be defective, THG will repair or replace such products, at its expense (provided that such repair or replacement shall not include installation costs).
    THG’s obligation shall be limited to such repair and replacement and shall be conditioned upon THG’s receiving notice of any alleged defect within the applicable warranty period. (Purchaser shall be responsible for all shipping charges for returned products.)


    Warranties do not cover installation or any other labor charges, and do not apply to:

  • Products that have not been installed by a licensed plumbing contractor;
  • Products subject to normal wear and tear;
  • Products which have been repaired, altered or modified in any way by purchaser or any person, or not using THG service parts;
  • Products which have not been installed, used, maintained or stored in accordance with the instructions provided to purchaser by THG;
  • Products which have been used for purposes other than or in a manner contrary to their intended and normal use; products that have been used outdoors;
  • Products which have been damaged as a result of misuse, negligence, freezing, accident or faulty installation or maintenance;
  • Products damaged by the effects of dirt, foreign bodies carried by water (sand and debris), salt water air, hard water, lime scale, or abrasive or aggressive cleaners;
  • Products sold “as is” from dealer or showroom displays;
  • Products purchased from any source other than a THG authorized dealer/showroom, or purchased via the internet.

    The general structure of the site, as well as each of the elements which compose it taken independently, in particular texts, data and graphic elements, animated or not, constitute works which are protected as such by the laws on intellectual property, in particular by copyright, designs and models and trademark law, and by international treaties.

    The contents appearing on the pages of this site are the exclusive property of THG and its contributors, who do not grant any license or any right other than the right to consult the site. The reproduction of any content published on the site is authorised solely for information purposes.
    Any copying, publication, transformation or other use in electronic media, on other websites, in the press or by any other means, whether for private or commercial purposes, is subject to our prior written and express permission, which in no case constitutes an obligation for us.

    The content on the pages of this site may not be modified under any circumstances; any use of the information collected must mention the source.
    The protected works reproduced on the site and not belonging to THG have been the subject of an express and prior authorisation of reproduction on the part of the holder of the rights.
    Any total or partial representation of the site or one of its components without the express authorisation of THG is prohibited and shall constitute an infringement according to the Intellectual Property Code.
    The brands or logos appearing on the site are registered trademarks of THG or third parties. Any reproduction, imitation or use, total or partial, of these distinctive signs without the express authorisation of THG shall engage the responsibility of their author.
    The other distinctive signs, in particular the corporate names, commercial names, trade names, domain names reproduced on the Site are the property of THG or third parties and any reproduction without express authorisation is likely to constitute usurpation incurring the responsibility of its author.


    THG reserves the right to modify the content of this legal notice at any time without prior warning.


    This site is governed by French law.
    The user acknowledges having read this legal notice and undertakes to respect it.

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